Frequently Asked Questions

Do you have questions about how to get free tax help in Utah? Review the questions below and if you still need help, please do not hesitate to contact us.

What is Volunteer Income Tax Assistance (VITA)?

  • VITA is a community program that provides free tax preparation services for low- to moderate-income households, including limited English proficient, individuals with disabilities, elderly, and is implemented through Earn It. Keep It. Save It.
  • IRS certified volunteers prepare and e-file federal and state tax returns for free and ensure taxpayers receive all the tax credits for which they are entitled, including Earned Income Tax Credit (EITC).

Where can I find a VITA site?

Do I qualify for VITA?

  • Households making $54,000 or less can have their taxes prepared for free at a VITA site.
  • Not all schedules and forms can be prepared at VITA sites. Ensure to ask your tax preparer if your tax return is within scope.

Do I qualify to file online for free?

  • Households making $64,000 or less can prepare their own taxes online for free.

What should I bring with me to the VITA site?

  1. You must bring photo identification
  2. Social Security Cards for you, your spouse and dependents
  3. Birth Dates for primary, secondary and dependents on the tax return
  4. Current year's tax package if you received one
  5. Wage and earning statement(s) Form W-2, W-2G, 1099-R, from all employers
  6. Interest and dividend statements from banks (Forms 1099)
  7. A copy of last year's Federal and State returns if available
  8. Bank Routing Numbers and Account Numbers for Direct Deposit
  9. Other relevant information about income and expenses
  10. Total Paid for Day Care
  11. Day Care providers Identifying number
  12. Proof of health insurance
  13. Marketplace Eligibility for the Affordable Care Act

To file taxes electronically on a married filing joint tax return, both spouses must be present to sign the required forms.

It is extremely important that each person use the correct Social Security Number (SSN). The most accurate information is usually located on your original Social Security card. Each year hundreds of thousands of returns are delayed in processing, or credit/deductions are disallowed because names and Social Security Numbers do not match Social Security Administration records. To prevent processing delays in paper returns and rejected electronically filed returns, volunteers check the accuracy of each Social Security Number, as well as the spelling of the name associated with the number. If you do not have a Social Security Number for you or a dependent, you should complete Form SS-5, Social Security Number Application. This form should be submitted to the nearest Social Security Administration Office.

If you or your dependent is not eligible to get a Social Security Number, you may need an Individual Taxpayer Identification Number (ITIN).

How fast will I get my refund?

  • You can generally expect the IRS to issue your refund in less than 21 calendar days after your tax return has been received.
  • Direct deposit is quick, easy and secure.
  • Get up-to-date refund information using Where's My Refund?
  • Taxpayers who use Refund Anticipation Loans pay $75 in order to receive their refund right now. In addition, those loans can charge annual percentage rates from 60% to over 700%. Source: National Consumer Tax Center Inc.
  • Get your refund for FREE with VITA!!

Are volunteers trained and certified?

  • Yes! All volunteers are IRS trained and certified.
  • Volunteers assisting with preparing your tax return are trained to provide high quality service and uphold the highest ethical standards. To report unethical behavior to IRS, email us at or call toll free 1-877-330-1205.

Who funds Earn it. Keep it. Save it. and the VITA program?


  • Earn it. Keep it. Save it. receives funding from a variety of sources that includes local donations from individuals and nonprofits, state and federal monies and grants from national free tax preparation partners. Additionally there are amazing partners who help us in a variety of ways by providing free tax preparation sites, volunteers, supplies, and in-kind donations.

Earn It.

The Earned Income Tax Credit (EITC) is a dollar-for-dollar reduction of taxes owed for people who work but do not earn high incomes.

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Keep It.

If you qualify, you can get FREE tax return preparation services either at a VITA site or online.

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Save It.

Looking to buy a home, go to school, or start a business? Need help creating a budget, paying down debt, or improving your credit?

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